Shipping & Delivery Policy

At LampLair, we are dedicated to ensuring your chosen items arrive safely and securely at their destination. This policy outlines our general procedures for shipping and delivery. Please note that specific terms, including costs and timelines, are calculated and displayed during the checkout process for your order.

Order Processing
Once your order is confirmed, the fulfillment process begins. It is important to understand that LampLair features a curated collection from a network of specialized dealers and artisans. Therefore, many items are unique, vintage, or made-to-order. Consequently, processing times—the period between order confirmation and the item being handed to the shipping carrier—can vary significantly depending on the specific product and its seller. This information is provided on each product listing. Standard processing times are clearly indicated, but please note that these are estimates. You will receive an email confirmation once your order has been processed and is ready for dispatch.

Shipping Methods & Carriers
We partner with reputable national and international shipping carriers to deliver your orders. The specific carrier and service level (e.g., standard, express) available for your order will be presented during checkout, based on your delivery address and the nature of the item (e.g., size, fragility). We select our logistics partners based on their reliability and ability to handle items with care, particularly for fragile or oversized pieces.

Delivery Timelines
Your total delivery timeline consists of the order processing time plus the in-transit shipping time estimated by the carrier. While we provide the best available estimates, please understand that all delivery dates are provisional and not guaranteed. Shipping delays can occasionally occur due to factors outside our control, such as carrier delays, customs inspections for international orders, or unforeseen logistical circumstances. We will communicate proactively if we are notified of any significant delays affecting your shipment.

International Shipping & Customs
LampLair proudly ships to numerous countries worldwide. When placing an order for delivery outside our primary warehouse locations, you are responsible for complying with all import laws and regulations of the destination country. All applicable customs duties, import taxes, brokerage fees, or VAT are the sole responsibility of the recipient. These charges are not included in the item price or our shipping costs and are typically collected by the delivering carrier or local authorities upon arrival. We recommend contacting your local customs office for information about potential charges before placing an international order.

Shipment Tracking
As soon as your order is dispatched from our facility or our partner’s location, you will receive a shipping confirmation email. This email will contain your tracking number(s) and a link to the carrier’s tracking website. You can use this information to monitor the progress of your delivery. You may also access this information by logging into your account on our website.

Receiving Your Delivery
Upon delivery, we strongly recommend that you inspect the package(s) for any visible signs of damage before accepting and signing for the shipment. If the packaging appears severely damaged, you have the right to note this on the carrier’s delivery receipt. For your protection, please unpack your item carefully in the presence of the delivery driver if possible, or as soon as you receive it. This allows for immediate documentation of any transit-related damage. Please retain all original packaging and materials until you have fully inspected and are satisfied with the item, as this is required for any potential damage claims.

Inspection & Damage Claims
While every item is packed with the utmost care, damage can rarely occur during transit. If you discover any damage to the item itself (not just the outer box), you must report it to us within a strict timeframe, typically 48 hours of delivery. To file a claim, you will need to provide your order number, detailed photographs of the damaged item and all packaging materials. We will then guide you through the next steps with the shipping carrier to seek a resolution. Failure to report damage within the specified window or to retain the original packaging may compromise our ability to assist with a claim.

Changes to Shipping Address
To ensure security and prevent fraud, any request to change the shipping address after an order has been placed must be submitted to our customer service team immediately. We will make every effort to update the information if the order has not yet been shipped. Once an order has been dispatched, we cannot reroute or change the delivery address.

This Shipping & Delivery Policy is designed to provide clarity on our processes. For order-specific details, always refer to the information provided during checkout and in your order confirmation emails. Thank you for choosing LampLair.