Return & Refund Policy
At LampLair, we are committed to your complete satisfaction with every purchase. We understand that buying items online requires trust, and we strive to ensure our products meet your expectations upon arrival. This Return & Refund Policy outlines the conditions and processes for returning an item. Please review it carefully.
1. General Eligibility & Conditions
Our return policy is designed to be fair to both our customers and our network of specialized sellers. To be eligible for a return, the item must be in its original, unused, and undamaged condition. It must be returned with all original tags, packaging, certificates of authenticity, and any accompanying accessories. We cannot accept returns for items that show signs of wear, installation, assembly, modification, or damage caused after delivery. For sanitary and safety reasons, certain categories of items, such as lighting that has been electrically wired or installed, may be non-returnable unless defective.
2. Return Timeframe
You have a specified period from the date of delivery to initiate a return request. This timeframe is clearly stated on your order documentation and is strictly observed. Returns initiated after this period will not be accepted unless the item is deemed defective upon arrival.
3. Initiating a Return
To start a return, please contact our customer service team through the designated channel on our website. You will need to provide your order number and the reason for the return. We will review your request and, if it falls within our policy guidelines, provide you with a formal Return Merchandise Authorization (RMA) number and detailed instructions. Returns shipped without a valid RMA number will not be processed.
4. Return Shipping & Associated Costs
Unless the return is due to our error (e.g., we shipped an incorrect or defective item), the customer is responsible for arranging and paying for the cost of return shipping. We strongly recommend using a trackable and insured shipping service, as you are responsible for the item until it is received and inspected at our designated returns facility. We cannot be held liable for items lost or damaged in transit back to us.
5. Inspection & Processing
Once your return is received, our quality control team will inspect the item to ensure it meets our return conditions. This inspection process is thorough to maintain fairness. Please allow a reasonable processing period for this inspection. We will notify you via email of the acceptance or rejection of your return based on this inspection. If your return is accepted, we will proceed with the refund.
6. Refunds
Upon approval of your return, a refund will be initiated to your original method of payment. Please note that the original shipping charges paid at the time of purchase are non-refundable for change-of-mind returns. The refund will be for the purchase price of the item(s) only. We will process the refund promptly; however, please allow additional time for the financial institution to post the credit to your account. You will receive a notification email once the refund has been issued.
7. Exchanges
We do not generally facilitate direct exchanges. If you wish for a different item, the standard procedure is to initiate a return for a refund and then place a new order for the desired product. This ensures clarity in transaction processing and inventory management. In cases of defective or incorrect items, we will guide you through the most efficient resolution, which may include a replacement if available.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, materially different from its description, or not what you ordered, you must contact us immediately—typically within 48 hours of delivery. Please provide your order number and clear photographic evidence of the issue. We will work with you and the responsible seller to arrange for a return, replacement (subject to availability), or refund as appropriate. In such cases, we will cover all associated return shipping costs.
9. Final Sale & Non-Returnable Items
Some items are explicitly marked as “Final Sale” or are considered non-returnable. This typically applies to custom-made, bespoke, or personalized items, certain vintage/antique pieces sold as-is, and items purchased during specific promotional events. This condition is clearly stated on the product listing before purchase. Please review product descriptions carefully.
10. Cancellations
If you need to cancel an order, please contact us without delay. We can only cancel orders that have not yet entered the processing or fulfillment stage. Once an item is in preparation for shipping, the standard return policy will apply if you no longer want the item upon receipt.
This policy ensures a structured and transparent process for returns. For any questions regarding a specific item or situation, we encourage you to contact our customer service team before placing your order or initiating a return. Thank you for choosing LampLair.